When many friends buy smart door locks, they choose from the function, price, face value and material of smart door locks, but they don’t care much about the after-sales service of smart door locks. In fact, the after-sales service of smart door locks is very important. You should know that installation is one of the main jobs after sales. If there is something wrong with the installation, you can’t experience the selected locks no matter how smart they are.
Therefore, Xiaobian sorted out some key points to judge whether the after-sales service of smart door locks is good or bad:
1. Installation service: Generally, the installation is free for the first time.
There are two types of installation: one is the official installation of the smart door lock brand, and generally there will be installation order information in the applet or WeChat official account. The brand can control the level of the installation and after-sales master and the timeliness of service, so as to ensure the quality of after-sales service.
Another third-party platform installation generally has official dispatch information. The advantage is that the nearest installation master can be found all over the country, and the scope of package installation is wider. However, the level, service quality and quality of the master can not be controlled by enterprises, and there may be an unpleasant installation process.
Second, 400 service: When choosing the smart door lock, you can call 400 to see if anyone answers, so as to avoid calling 400 in vain and finding no one for later maintenance.
Third, the warranty is worry-free: no matter whether you place an order online or buy a lock in a store, you can’t listen to the warranty promises of the installers and dealers. This kind of personnel is unstable, and it is likely that no one will be found later, depending on the official warranty promises.