With the continuous development of artificial intelligence and Internet of Things technology, in recent years, smart homes have gradually been accepted by consumers and are accelerating into everyone’s lives. As an entry-level item of smart home, smart door locks have also attracted much attention. It can not only eliminate the complicated locks caused by carrying keys, but also be safer. No matter what goods you buy, everyone definitely wants to buy something with good quality and good service, but it often backfires. Because the quality of this thing, most laymen can only look at the surface, so they basically choose relatively large brands, but big brands may not necessarily serve well. How should we weigh the importance of quality and service? Today, Xiao Ai will talk to you about her own views with some experience in the smart lock industry for many years.
First, quality is the foundation
No matter how you choose, in fact, no matter what, quality assurance is the foundation. But for the vast majority of people don’t know how to judge the quality.
1, material, the current mainstream material is zinc alloy, aviation aluminum, stainless steel, relatively speaking, stainless steel is the most expensive.
2. Fingerprint heads. At present, semiconductor fingerprint heads are basically used, which is often referred to as biometric identification. However, there are still a few brands that use optical fingerprint heads, which have higher semiconductor recognition rate and better security, while optics are relatively cheap and durable, but the safety factor is relatively low.
3, lock core, lock core is the core component that determines whether a set of smart locks are safe. At present, the highest anti-theft level is the C-class lock core. If you say anything like D-class and super-C-class, it is a fool.
4, lock body, lock body material is very important, the best is all steel at present, the price is relatively expensive, but it is also the most commonly used, such as what copper tongue, semi-steel, wire drawing, etc., the service life will be much worse.
5. Is there a quality inspection report from the Ministry of Public Security? This is the most authoritative inspection report in the domestic industry at present.
Second, safety is the premise.
The most basic function of a lock is anti-theft. No matter how many functions there are, no matter how beautiful the style is, all fights are empty talk without safety. But safety is closely related to quality, such as the lock core and test report mentioned above, which are all for safety. Security is also quite a thing. After all, nothing is absolute. So I still need a final guarantee, and the role of insurance is very important at this time.
Third, the service is the most practical
Although quality and safety are guaranteed, it is still far from enough. Smart lock products have certain particularity, which requires that the service must be timely. If you buy a rice cooker, refrigerator or air conditioner, even if it is broken, you can send it back to the manufacturer for repair or replacement, which is acceptable in time. But if your home lock is broken or you can’t enter for some reason, how long can you wait? Would you like to wait outside the door for a few days? Even a few hours is hard to accept. So at this time, service is more important than everything. After all, no matter how good the product is, there will be a probability of problems, no matter how big the probability is.
The topic of service is actually a difficult topic to say clearly, and everyone has a different understanding. However, the author believes that at least the following aspects are very important. First, service is not professional ability.
1. Service attitude can solve emotional problems.
It is said that attitude determines everything. First of all, businesses are willing to serve. First, in terms of service actions, before things happen, it is best to have a certain service commitment guarantee.
2, professional technical service ability can really decide whether you are satisfied with the results.
The service mentioned here is actually not limited to after-sales, but begins with installation. Whether the details of a lock are handled in place when it is installed, such as the hook between heaven and earth, will have a great impact on the later service life and failure rate.
Teaching after installation is also very important. According to the author’s many years’ experience in the smart lock industry, many problems that customers have are actually not problems. For example, it should be clear that in the process of service, we often encounter customers who can’t enter the home because the lock is dead, some don’t know how to charge, some don’t know how to unlock the key, some don’t know how to replace the battery, some don’t know how to enter and delete information, and so on. In fact, these are not the problems of product quality and safety, but the problems of service quality, and the single point of these services is very simple, but the content is actually quite much. Therefore, it is necessary to require a very standardized service process, on the one hand, to reduce the after-sales rate, and more importantly, to better maintain the reputation of a brand.
These problems seem simple, but the current situation is that many amateurs have flocked to the smart lock market to grab cakes. The smart lock in their minds is a problem that can be solved by fixing two screws. I didn’t expect that there are so many problems behind it.
So the last thing I want to say is, no matter what industry, you must find an industry professional.