Have you had a feeling that "the screen is full of migrant workers" recently?
When a migrant worker meets a smart lock, it is "going out to work and going home to be the master". However, we often receive some messages and inquiries from users in the process of using smart locks, such as the door can not be locked after installation or the battery leaks.
Today, Xiaobian will sort out these common problems and their solutions, and transform from a migrant worker to a lock-up person!
Can all doors be equipped with smart locks?
Not really. There are corresponding requirements for the thickness, space and material of the door when installing the smart lock.
The thickness of the door should be appropriate. The doors of every household are not uniform. Some doors need special parts when they are installed. Most Philips smart locks can be installed on security doors, copper doors or wooden doors with a thickness of 38-120 mm.
There should be enough room in the door. If smart locks are installed on the fence-type security door, the space size of the security door is very important, and attention should be paid to choosing the right lock body.
The material of the door should be good enough. Some doors are made of poor materials and the steel plates are too thin. The master may pull the doors out of shape by fixing screws during installation.
What should I do if the installed door cannot be locked?
When the door lock can’t be locked completely, it will give a prompt sound. Please check whether the holes in the door frame are aligned, try to lock it manually, and observe whether the locking tongue can be fully extended.
What if the key can’t open the door lock?
Observe whether the key is completely inserted, or try to unlock it with another key. If you still can’t unlock the door, you can contact the brand for after-sales consultation.
What battery is the best for smart lock?
Rechargeable batteries are not recommended. It is best to use genuine and high-quality alkaline No.5 dry batteries. Be careful not to mix old and new batteries to reduce the occurrence of potential safety hazards.
What should I do if the battery leaks?
Take out the battery in time and wipe the battery compartment with a dry soft cloth. But remember not to wipe it with wet paper towels, wet towels and other substances. After cleaning, it is best to air-dry it until it is completely dry before installing a new battery.
What if I forget my password?
If you forget the user password, you can use fingerprint, card, mobile APP and other verification methods to open the door, or you can enter the management mode to add or delete the user password;
If you forget the management password, you can restore the lock to the factory settings, and the password will become the initial password, then change the management password again and enter the relevant user information. However, this operation will clear all the entered information, so please choose carefully.
What should I do if the door lock doesn’t respond?
You can use 5V Micro USB mobile power supply for emergency power supply, and check whether it is because the battery is exhausted. If there is still no response, you need to contact the brand for after-sales consultation.
How to set long-term mute mode?
Philips Smart Lock can open one-time mute mode with one key. If you want to open long-term mute mode, you can enter management mode setting, enter # management password #, press 4 to enter system setting, then press 2 to enter volume setting, and select the required volume according to your needs. Press 1 for high volume, 2 for low volume and 3 for mute mode.
With the prevalence of smart homes and the upgrading of consumption, smart locks are gradually entering the public family. As an electronic technology product, smart locks can’t be careless at all, from purchase to installation to use and maintenance. Therefore, when buying smart locks, we must choose reliable brands with good reputation in product quality and after-sales service.
Philips smart lock, 24-hour free service hotline for you to troubleshoot, 8000+ service points across the country to achieve mobile door-to-door service in various cities, to provide you with intelligent, convenient, safe and caring use of door locks.
If you still have doubts about the use of smart locks, please leave us a message ~